This place has a central location and offers rooms on the higher floors, providing great views.

Clean and in a great location!

The lines to check in and out of the hotel were incredibly long. I forgot my phone charger and they want to bill me for the postage. It is literally going to be about 50 cents. I think the Hilton should be able to cover that cost!

I liked the good looking and exceptional hotel.

The rooms were well-kept and view of the park was great. The pool was nice and I had bottled drinks in the lobby bar. Besides, I was able to park in the garage. Location: the hotel was close to the bars and clubs nice banquet facility, dining downtown, and restaurants, coffee shops, the XL center and the baseball stadium.

The hotel is comfortable and in an ideal location close to the center of town, bars, clubs, banquet facilities, park, and historic buildings. It is right at Xl Center.

Location was good.

Room size was smaller than typical. Did not have an outdoor pool as listed on Booked.net., very disappointed about that!

Front desk tried to accommodate - katara was helpful. Jalen was accommodating when our food order took forever , was wrong and waitress was horrible

2nd room wasn't available eventhough I checked in electonically. Rooms had gnats. Service at the m&m bistro was horrible!! Jalen was accommodating when our food order took forever , was wrong and waitress was horrible

The hotel had exceptional service with well-trained staff members. The location was convenient, close to the ball park theater in the XL Center and great restaurants like Salute and the Hilton in Hartford.

The bed was nice, window opened a little to bring in fresh air. The alarm clock was nice with outlets for phone chargers, etc. Room seemed very clean and was comfortable.

The bathroom was much smaller than expected- more so than a cheap motel bathroom. The toilet was so close to the door that the door almost hit the toilet when opening. The shower head made a squealing sound- not the typical drone of a shower head- a grating squealing noise that didn't make for the relaxing shower I was hoping for. There were no extra towels and the hair dryer handle became unbearably hot within the first few minutes of use. I had to turn it off because it was burning my hand. There was no microwave in the room and the coffee maker and hotel phones were outdated- not what I would expect at a Hilton. Perhaps the biggest letdown was breakfast. While I'm sure it was delicious, breakfast is NOT complimentary and is actually quite expensive. They don't even have bagels for free, like most hotels offer. My husband wanted to stay somewhere with complimentary breakfast that he could grab before he went to his 7am meeting on Saturday morning. We booked the Hilton thinking it would be the best breakfast- not realizing he would end up paying $20 for eggs, bacon, and hash browns. Talk about overpriced. To top it all off, we found out as we were checking out that parking was $18.00. We've never had to pay for hotel parking and certainly didn't expect it when we already paid $120.00 for a one night stay and $20.00 for one breakfast meal. One night's stay, mediocre at best, cost us $158.00... You begin to see that you're better off staying elsewhere. We explained the issues we had to the staff member who checked us out of our room and she didn't apologize or express much interest in what we had to say. She had the attitude of "it is what it is" - if you know anything about customer service, there's a problem with that attitude. When you can have a wonderful stay in a clean, cozy Hampton with a great free breakfast and even more amenties than Hilton at a CHEAPER price... That's a no brainier.

food was good (breakfast) and the cleaning staff were very nice

It needs an update

Conveniently located just a stone's throw away from a charming old church ⛪.

tried to charge us a $50 late checkout fee even though there was a long line to check out on time so we couldn't make it!

Nice soft bed and the breakfast buffet was a nice add on.

The advertising and photos were deceiving. I got a simple room when I booked the club floor with lounge. I guess room wasn't available so they upgraded the breakfast package.

🌟

Fantastic service from Christine at the front desk! She really took care of us. Checking in was a breeze, and they even let us check out late. The room was spotless and well-maintained. The facilities were super clean, and we had no trouble finding parking in the garage. Everything was just easy peasy!

The front desk staff and restaurant/bar manager were wonderful, friendly, and welcoming.

The restaurant was very slow, the wait staff were unprofessional and under trained and the kitchen was very unaccommodating to any special requests.

Location, cleanliness

Restaurant menu was a little disappointing but not terrible.